May 30, 2008
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Customer Support, the sequel
Never call customer support. I should have learned my lesson last time I tried, but silly me decided to give it another try. Maybe I thought they would have changed somehow. You see, the cable modem at my new place does not have a functioning Ethernet port. I went through a whole lot troubleshooting steps (and CAT-5 cables) to determine that the problem could only exist with the modem. In my infinite wisdom, I decided to call the cable company, which I will refer to with the pseudonym Cocks, and explain the situation to them. Of course, I was completely wrong, according to them. There is nothing wrong with their modem. Their modem, which they supplied, is infallible. It must be something wrong with everything else. Even if all of the wires and computers were tested and retested, they would probably blame sunspot interference (it interferes with the cables, of course, since the modem can deflect sunspot interference). They told me to call up the computer and/or router company to solve the problem. This was ridiculous since I had not even hooked up the router when I found out about the problem. The problem now is that my landlord is about to leave for almost two weeks, so there is no way I can have some Cocks guys come in and put in a new modem. Even if they would, they would think I was mad since I was trading in a perfect modem for another equally perfect modem. The whole point of this tale is that I will be without a home internet connection for about two weeks. Be ready for several withdrawal induced rants penned at work in between customers. Hoo-ray!
